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Customer policies

Returns Policy


Sheadesire.co.uk is a site operated by SHEA DESIRE LTD.

We are registered in England and Wales under company number 11374246
 and at our registered office at Kemp House, 152 – 160 City Road, London EC1V 2NX.


We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product.


As you are a consumer and have made an order on-line you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery.

Within the order packaging, you will find a Cancellation Form with details of your order and the cancellation process. Alternatively, you can call our Customer Services Team on 0203 488 1655 or email us at info@sheadesire.co.uk.

If for some reason you're not happy with your purchase you can return your item back to us free of charge.  Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel). Customers wishing to return items should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.

If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days after the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.

Refunds will only be made against the original credit / debit card used.

We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

Your right to return goods does not apply to goods:

Made to your specification or

Which have been clearly personalised or

Which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or

Where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.


In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will exchange the items or offer you a refund.

Please notify us as soon as possible by calling our Customer Services Team on 0203 488 1655

To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection.


All notices you send us must be sent to the contact details on this site (info@sheadesire.co.uk). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.